Privacy Policy

Welcome to Downtown Productions London Limited. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website [www.downtownproductions.co.uk] (“Site”) or engage with our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Who We Are

Downtown Productions London Limited ("we", "us", "our") is a company registered in the United Kingdom, with our registered office at [39 Ferndale Road, London, E11 3DW]. We operate the Site and are the data controller responsible for the personal data we collect and process.

2. Information We Collect

We may collect and process the following data about you:

2.1 Information You Provide Directly

  • Contact Information: When you contact us via our Site, email, or other communication methods, we may collect your name, email address, telephone number, and other contact details.
  • Account Information: If you register for an account, we will collect your username, password, and any other information you provide during the account registration process.
  • Content Submissions: If you participate in surveys, provide feedback, or submit content to us, we may collect that content as well as your associated details.
  • Billing Information: For the purposes of processing payments, we may collect your billing address, credit card information, and payment details.

2.2 Information We Collect Automatically

When you visit our Site, we may automatically collect information about your device, browsing actions, and patterns:

  • Technical Data: Includes your IP address, browser type, version, time zone settings, browser plug-in types, operating system, and other technology on the devices you use.
  • Usage Data: Includes information about how you use our Site, such as the pages you visit, the time spent on each page, and any links clicked.

2.3 Information from Third Parties

We may receive information about you from third parties, including business partners, analytics providers, and advertising networks. We will use and protect this information in line with the practices described in this Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To fulfill our obligations to you, such as processing your transactions, delivering services, or communicating with you about our services.
  • Improving Our Website: To monitor and improve the effectiveness of our Site, including diagnosing technical issues and ensuring the Site is presented optimally on your device.
  • Marketing: To communicate with you about our services, promotions, or news, if you have opted-in to receive such communications.
  • Compliance: To comply with legal obligations, such as maintaining records for tax purposes or responding to lawful requests by public authorities.

4. Legal Basis for Processing Your Data

We rely on the following legal bases for processing your data:

  • Consent: We will process your data if you have given consent for us to do so (e.g., for marketing communications).
  • Contractual Necessity: When processing your data is necessary for the performance of a contract with you, such as processing payments.
  • Legal Obligation: We may process your data when necessary to comply with legal obligations.
  • Legitimate Interests: We may process your data to pursue our legitimate interests, such as improving the Site and our services, provided your rights do not override these interests.

5. Sharing Your Information

We may share your personal data with:

  • Service Providers: We work with third-party service providers to perform various functions on our behalf, such as website hosting, payment processing, and data analysis. These providers only have access to your personal data as necessary to perform their services and are contractually obligated to keep your information secure.
  • Legal Obligations: We may disclose your data to comply with legal obligations, such as in response to court orders or legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of some or all of our assets, your data may be transferred as part of the business transaction.

6. International Data Transfers

If your personal data is transferred outside of the UK or European Economic Area (EEA), we will ensure that adequate protections are in place to safeguard your data, such as using standard contractual clauses approved by the European Commission or other safeguards as required by law.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The specific retention period will vary depending on the type of data and the purpose for which it was collected.

8. Your Data Protection Rights

Under data protection laws, you have rights regarding your personal data, including:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You have the right to request correction of any inaccurate or incomplete data.
  • Erasure: You have the right to request the deletion of your personal data under certain circumstances.
  • Objection: You have the right to object to the processing of your personal data where we rely on legitimate interests.
  • Portability: You have the right to request a copy of your data in a structured, commonly used format for transfer to another service.
  • Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

9. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to collect information about your browsing activities. Cookies help us to improve our website and deliver a better, more personalised experience.

10. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no system can be 100% secure, and we cannot guarantee the security of your data transmitted to our Site.

11. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal data to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and where appropriate, we will notify you via email or through our Site.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Downtown Productions London Limited
39 Ferndale Road, London, E11 3DW
Jack@downtownproductions.co.uk